We're here for you!

Got a question about your order, shipping, or returns? Our team is here to help.

Reach out to us anytime and we’ll get back to you as quickly as possible.

Ella M. Verified
Ella M. – Sept 2025
“Emailed Oskaa about my order and got a friendly reply the same day! They sorted the exchange right away, fastest, easiest customer service I’ve had.”

FAQS

Need Help?

What are the delivery times?

Our orders are processed within 24 hours and delivered in 2–5 business days across Europe and the UK!

Every package includes full tracking, so you can follow your Oskaa pieces from our warehouse to your door with confidence.

How do I return or exchange an item?

We want you to love your Oskaa pieces. If something isn’t right, you can request a return or exchange within 14 days of receiving your order!

Simply contact our support team with your order number, and we’ll guide you through a quick and hassle-free process. Items must be unworn, unwashed, and in their original packaging.

Can I track my order?

Yes. As soon as your order is shipped, you’ll receive a tracking number by email so you can follow your package every step of the way from the "Track Your Order" section!

From our warehouse to your doorstep, you’ll always know where your Oskaa order is!

What if I receive a damaged item?

We take quality control seriously, but if you ever receive a damaged or incorrect item, don’t worry.

Simply contact our support team within 7 days of receiving your order, and we’ll arrange a free replacement or refund.

Our goal is to make sure every Oskaa piece arrives in perfect condition!

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